Return of Products - Policy
1.1 Returning the Product
You may return your purchase following your receipt of the ordered products only under the following condition:
a. You have received a product other than the one you ordered.
1.2 You should contact Customer service on +603-33 25 77 00 and register your complaint by providing following details
a. Order Number
b. Invoice Number
c. Date & Amount
d. Nature of Complaint
Our Customer service will register your complaint and issue a complaint number as reference. Our courier service will collect the parcel from you by giving reference to your complaint number and will issue an Airway bill. Please do not hand over the parcel to courier unless an airway bill is issued to you.
1.3 While handing over the parcel to the courier please ensure that:
a. The product is unused
b. The product and the packaging is not damaged, Used and/or damaged products will not be replaced by us. After the courier has collected the parcel, please call Customer service to confirm return by giving reference of the Airway bill.
1.4 Our Top Priority is to satisfy our customers. We will replace the Returned defective product subject availability of stocks. For products not available in stock, we will credit your account for the value of Invoice. The amount so credited to your account will be adjusted against future purchase(s) made by you.
1.5 Always keep a copy of the airway bill issued to you by courier for the return transaction for your reference.
If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount. This is only applicable for products which are in stock and not for Pre orders or bulk orders etc.
If your order has been dispatched then we will not be able to cancel your order and you will have to accept the delivery of the same and honor the payment.