Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that our courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.


What is the estimated delivery time?

We ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

·         Product's availability

·         The destination of the order to be shipped

Are there any hidden costs (sales tax, octroi etc) on items sold by alsaraya.com.my ?

There are NO hidden charges when you make a purchase on alsaraya.com.my. Prices mentioned are final and all-inclusive. The price you see on the product page is exactly what you would pay.


Delivery charges are not hidden charges and are charged (if at all) extra as per our shipping policy.


You do not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on

·         The availability of reliable courier partners in your location

·         Legal restrictions, if any, in shipping particular products to your location


At times, the courier services prefer not to ship to certain locations. This is entirely at their discretion.


Do you offer CoD option?

No. We do not offer the CoD Option.


I need to return an item, how do I arrange for a pick-up?

Please refer to our Return policy.

What do the different tags like "In Stock", "Available" mean?


'In Stock'
For items listed as "In Stock", We will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post Service which may take 1-2 weeks depending on the location.

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned.

Does alsaraya.com.my deliver internationally?

Yes, we do deliver internationally.